December 17, 2007 Day 242
In this morning's drawing, I used black, brown and gray calligraphy pens in addition to a fine point black pen:
Drawing #247 9" x 12"
A couple weeks ago, when I was in between cataract operations, a rep from Stamps.com called to sign me up for a free trial offer. I put them off a couple of times, but on the last phone call the persuasive sales rep got me to sign on for a free trial. Well, this was dumb of me because I didn't even know what the service would cost after that. My art business is not large enough to make it worthwhile to use such a service, which I eventually found out costs $15 a month. Most of my shipping is done through DHL or FedEx, not the post office.
The problem occurred when I tried to cancel my service today. When I tried to do it online, I was told I'd have to call. When I called, I was put on hold and not given any idea how long it would take. When I finally got a rep on the line, and went over all the details, I was told I would have to speak to another department and had to hold on again. Then, after going through the third degree, I was finally given a cancellation confirmation.
Stamps.com was very friendly when they wanted me to sign up, but not very customer-oriented when I wanted to cancel. That memory will keep me from considering them in the future.
When I have a client who needs to return a painting or print for any reason, I try to make them feel comfortable and to be as helpful as possible. In all but one case, the client has purchased something else. I'm sure if I had made the return difficult for them, they would not have bought from me again.
(Note: There is a gap between the dates I'm writing and posting in order to give me time to get ahead.)
